Returns & Refunds

We want you to be confident in your purchase. This policy explains how returns and refunds work for items purchased from Thermisight Dynamics LLC, which owns and operates thermisightdynamics.com, thermisighthunters.com, thermisightindustrial.com, and thermisightdrone.com. Many thermal optics ship directly from the manufacturer, so return routing may vary by brand.

Return Window

Unopened, unused products in original packaging may be returned within 30 days of delivery. Opened items are accepted only if defective or if the manufacturer's policy permits open-box returns.

Starting a Return

• Email jamesmcgee@thermisightdynamics.com with your order number and reason for return.
• We'll confirm eligibility and provide the correct return address (ours or the manufacturer's).
• Ship the item with tracking and original packaging.

Refunds

Approved refunds are issued to the original payment method within 7–10 business days of receiving and inspecting the return. Shipping charges are typically non-refundable.

Restocking Fees

A restocking fee of up to 15% may apply to non-defective returns, per the manufacturer's policy. We'll disclose any fee before you ship.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days with photos. We'll arrange a replacement or full refund at no return cost to you.

Non-Returnable Items

• Opened accessories such as mounts or batteries for safety reasons.
• Custom or special-order items, unless defective.
• Items returned outside the 30-day window.

Warranty Claims

Defects after the return window are handled under the manufacturer's warranty — see our Warranty Policy.